Note: This book is available in several languages: Italian, German, Spanish. The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: • to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations, • to support ISO 20000 training and certification, • to produce a quick reference to the core content of ISO 20000, for practitioners. ‘ISO 20000: A Pocket Guide’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
Formatos Disponibles: PDF / EPUB
Opciones de descarga:
Si deseas obtener una copia del libro puedes usar alguna de las siguientes opciones de descarga:
Iso/iec 20000: Uma Introdução A norma ISO/IEC 20000 é o padrão corporativo para alcançar a qualidade no Gerenciamento de Serviços de TI. Da mesma forma como os indivíduos alcançam o sucesso nos modelos de Gerenciamento de Serviços de TI com a ITIL®, muitas organizações têm identificado os benefícios de dar um salto para a…
Gestión De Servicios Ti Basado En Itil® V3 Guia De Bolsillo Previously known as: IT Service Management based on ITIL V3 - A Pocket Guide This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even…
Fórmulas Dax Para Powerpivot Microsoft PowerPivot is a free add-on to Excel from Microsoft that allows users to produce new kinds of reports and analyses that were simply impossible before. Written by the world’s foremost PowerPivot blogger and practitioner, this guide is the first to tackle DAX formulas, the core capability of PowerPivot, from…
Терминология Технического И Профессионального Образования This five-language glossary of vocational-technical terms is intended to serve a dual purpose: (1) to establish a generally acceptable international terminology in five of the working languages of the United Nations Educational, Scientific and Cultural Organization (Unesco)--Arabic, English, French, Russian, and Spanish--in order to facilitate international communication in the field…
